Privacy Policy

Section 01

Data Controller

The data controller responsible for your personal data is:

As a service provider operating in Malaysia, Fennel Rokse processes personal data in accordance with the Personal Data Protection Act 2010 (Act 709).

Section 02

Data We Collect

We collect personal data only where it is necessary to provide or improve our services. This may include:

Contact and identification data — your name, phone number, email address, and service address, provided when you contact us via our website form, by phone, or by email.

Service records — notes taken during or after a home visit, including technical observations about your property's electrical installation, for the purpose of providing written summaries and maintaining service continuity.

Communication records — records of correspondence between you and our team for the purpose of responding to enquiries and managing service arrangements.

Website usage data — anonymised analytics data collected through cookies and third-party tools (Google Analytics 4), as described in our Cookie Policy. This data does not directly identify you.

Section 03

How We Use Your Data

We use personal data collected for the following purposes:

Service delivery — to arrange, conduct, and follow up on electrical service visits to your home.

Communication — to respond to your enquiries, confirm appointments, and deliver written service summaries.

Service continuity — to maintain records that support any follow-up visits or reference to previous work at your property.

Website improvement — to understand how visitors use our website through aggregated, anonymised analytics, allowing us to improve the information we provide.

We do not use your personal data for automated decision-making or profiling, and we do not use it for unsolicited marketing communications.

Section 04

Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following basis:

Consent — when you submit an enquiry through our website contact form, you consent to our processing your contact details to respond to you and, where applicable, arrange a service visit.

Contractual necessity — once a service is engaged, processing your name, contact details, and service address is necessary to fulfil the agreed scope of work.

Legitimate interest — maintaining records of completed work at a property serves the legitimate interests of both Fennel Rokse and the homeowner, including reference for future visits and property transaction purposes.

Section 05

Data Sharing

We do not sell your personal data to any third parties. We do not share your personal data with any third party for marketing or commercial purposes unrelated to your service.

We may share your data with the following categories of third parties only where necessary:

Analytics providers — Google Analytics 4 processes anonymised usage data on our behalf subject to Google's data processing terms. This data does not identify individual visitors by name or contact information.

Advertising platforms — where you have consented to analytics and advertising cookies, Facebook Pixel and Microsoft Bing Ads may process pseudonymous interaction data for campaign measurement purposes.

Legal obligations — we may disclose your personal data if required to do so by applicable Malaysian law, regulatory authority, or court order.

Section 06

Data Retention

We retain personal data only for as long as it is necessary for the purposes described in this policy.

Enquiry records that do not progress to a service engagement are retained for up to twelve months, after which they are securely deleted.

Service records — including written summaries and technician notes — are retained for a period of five years from the date of the visit, to support follow-up service visits and any property-related reference needs.

Analytics data is retained in accordance with Google Analytics 4's standard data retention settings (26 months by default) and is anonymised throughout.

Section 07

Your Rights

Under the PDPA 2010, you have the following rights in relation to your personal data held by us:

Right of access — you may request a copy of the personal data we hold about you.

Right of correction — you may request that inaccurate or incomplete personal data be corrected.

Right to limit processing — you may request that we stop using your data for direct communication purposes.

Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] or by post to 13 Jalan Kampung Baru, 50300 Kuala Lumpur. We will respond to your request within thirty days.

Section 08

Cookies

This website uses cookies to support analytics and advertising measurement. Cookies are small text files stored on your device. You can manage your cookie preferences through the consent notice that appears on your first visit, or at any time via your browser settings.

For a detailed description of the cookies we use and how to control them, please refer to our Cookie Policy.

Section 09

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, or disclosure. Service records are stored in controlled systems accessible only to authorised personnel within the Fennel Rokse team.

Transmission of data over the internet carries inherent risks that are outside our full control. If you have concerns about a specific interaction, please contact us directly.

Section 10

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page, together with the date of the most recent update.

Material changes will be communicated to active clients where reasonably practicable.

Section 11

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: